Privacy Policy

KATIE ASTLE STUDIO

Last updated: 25th October 2026

At KATIE ASTLE STUDIO, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us or place an order.

1. Who We Are

KATIE ASTLE STUDIO is an independent home fragrance business based in Derbyshire, United Kingdom.

For the purposes of UK data protection law, the data controller is:

Legal name: KATIE ASTLE

Trading as: KATIE ASTLE STUDIO

Contact email: hello@katieastle.co.uk

Business contact address: Wheathills Lodge, Brun Lane, Derby, DE6 4LU

Website: www.katieastlestudio.co.uk

2. Information We Collect

We may collect personal information when you contact us, complete an enquiry form, request a quotation, order samples or place an order.

This may include:

Your name and business name
Email address and telephone number
Billing and delivery addresses
Details of your enquiries and orders
Branding information and artwork you provide
Payment and transaction information
Correspondence relating to your enquiry or order

We may also collect certain technical information when you visit our website, including information about your device, browser and website usage, where applicable.

3. How We Use Your Information

We use your personal information to:

Respond to enquiries and provide quotations
Process and fulfil orders
Communicate about production, artwork and delivery
Arrange payments and maintain financial records
Provide customer support
Maintain and improve our website and services
Meet our legal and regulatory obligations
Send marketing communications where we have a lawful basis to do so

We will only use your personal information where permitted by applicable data protection law.

4. Our Legal Basis for Processing

Depending on the circumstances, we process your personal information under one or more of the following lawful bases:

Contract: To take steps at your request before entering into a contract, and to fulfil orders and services you have purchased.

Legal obligation: To comply with applicable legal requirements, including tax and accounting obligations.

Legitimate interests: To respond to relevant business enquiries, manage customer relationships, protect our business and improve our services, where these interests are not overridden by your rights.

Consent: Where required, including for certain marketing communications and non-essential cookies.

Where we rely on consent, you may withdraw it at any time.

5. Sharing Your Information

We do not sell your personal information.

We may share relevant information with trusted third-party service providers where necessary to operate our business, including:

Website hosting and management providers, including Wix
Payment service providers
Delivery and courier companies
Accounting and administrative service providers
Email and communication service providers

We only share information that is reasonably necessary for the relevant purpose.

Some service providers may process information outside the United Kingdom. Where this happens, we will take steps to ensure appropriate data protection safeguards are in place.

6. How Long We Keep Your Information

We retain personal information only for as long as necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records and complying with legal obligations.

Accounting and transaction records may need to be retained for several years under applicable tax and record-keeping requirements.

Enquiry information that does not result in an order will be reviewed and deleted when no longer required.

7. How We Protect Your Information

We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.

Our website is hosted using Wix, which provides security features designed to help protect information submitted through the website.

However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

8. Marketing Communications

We may occasionally share news, product updates or information about our services where permitted by law.

Where consent is required, we will only send marketing communications after obtaining that consent.

You can opt out of marketing emails at any time by using the unsubscribe option provided or contacting us directly.

9. Cookies

Our website may use cookies and similar technologies to support essential website functionality, understand website performance and improve the visitor experience.

Where required, we will obtain your consent before using non-essential cookies.

You can find further information in our Cookie Policy.

10. Your Data Protection Rights

Under UK data protection law, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information in certain circumstances
Request restriction of processing
Object to certain types of processing
Request transfer of your information where applicable
Withdraw consent where processing is based on consent

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, please contact us using the details below.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator. Website: www.ico.org.uk

11. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices of third-party websites and encourage you to review their individual privacy policies.

12. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes to our services, website or legal obligations.

The latest version will always be available on our website, with the date of the most recent update displayed above.

13. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us.